Question 1

Who can apply for nbnq services?

Accepted Answer

Individuals and legal entities from supported jurisdictions may submit an application. Eligibility depends on the applicant’s country of residence or incorporation, customer type, requested services, nbnq’s internal acceptance criteria and the requirements of the relevant third-party provider. Submission of an application does not guarantee acceptance.

Question 2

What services does nbnq offer?

Accepted Answer

nbnq provides access to supported digital-asset exchange, transfer and custodial-wallet services through its platform. Where available, fiat payment, IBAN and payment-card functionality may also be made accessible through relevant third-party providers under their own terms and responsibility.

Question 3

Is nbnq a bank, and how is it supervised?

Accepted Answer

No. nbnq is not a bank and does not hold a FINMA banking licence. nbnq is a VQF SRO member and is supervised by VQF for compliance with the Swiss Anti-Money Laundering Act. VQF is a self-regulatory organisation recognised by FINMA, but nbnq is not directly prudentially supervised by FINMA.

Question 4

How does the onboarding process work?

Accepted Answer

Applicants must complete the relevant KYC or KYB onboarding process and provide the information and documentation required to verify their identity, address, ownership and control structure, purpose of the relationship and source of funds or assets. Access to the services is activated only after the applicable compliance, eligibility and risk checks have been completed and the application has been approved.

Question 5

In which countries are nbnq services available?

Accepted Answer

Service availability depends on the applicant’s country of residence or incorporation, customer type, requested product, nbnq’s internal risk appetite and the coverage of the relevant third-party provider. Certain sanctioned, restricted or unsupported jurisdictions cannot be accepted.

Question 6

What fees and charges apply?

Accepted Answer

Fees depend on the customer type and the services used. The applicable fees and charges are disclosed in writing during onboarding and before the relevant service or transaction is confirmed. Third-party, payment-network or blockchain-network charges may also apply and will be displayed or otherwise communicated where applicable.

Question 7

Which digital assets and blockchain networks are supported?

Accepted Answer

The currently supported digital assets and networks are displayed within the nbnq platform. nbnq may add, restrict or remove assets and networks following an internal risk and compliance assessment. Privacy-enhancing cryptocurrencies and assets that qualify as securities are not supported under the current service model.

Question 8

Can I transfer digital assets to an external wallet, and are there limits?

Accepted Answer

Where this functionality is available, transfers may be made only to external wallet addresses that have been verified and approved in accordance with nbnq’s controls. Transfers are subject to address validation, wallet screening, sanctions and Travel Rule checks, transaction monitoring and applicable customer or service limits. A transfer may be delayed, restricted or rejected where the required checks cannot be completed or elevated risk is identified.

Question 9

How are customer digital assets held and protected?

Accepted Answer

Customer digital assets are held through dedicated custodial-wallet infrastructure using multi-party computation and transaction-approval controls. Customer assets are recorded separately from nbnq’s proprietary assets, and transactions are subject to authorisation, monitoring and address-control measures. Virtual assets are not bank deposits and are not covered by a statutory deposit-guarantee scheme.

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